Corporate Seminar Services

Cancellation Policy

Cancellation & Rescheduling Policy for Social, Life & Care PTY LTD At Social, Life & Care PTY LTD, we value the time of our clients and practitioners. To ensure fairness, consistency, and availability of services for all participants, the following cancellation policy applies to all appointments and support services. 48-Hour Cancellation Requirement Clients are required to provide a minimum of 48 hours’ notice if they wish to cancel or reschedule an appointment, session, or support service. Notice must be provided during business hours via: * Phone * Email * SMS * Approved communication platform Late Cancellations Appointments cancelled with less than 48 hours’ notice may incur a cancellation fee of up to 100% of the scheduled service cost, in accordance with applicable service agreements and NDIS guidelines where relevant. Non-Attendance / No-Show If a client does not attend a scheduled appointment and no notice has been provided, the session will be considered a non-attendance (no-show) and the full scheduled fee may be charged. Exceptional Circumstances We understand that emergencies and unforeseen circumstances can occur. Cancellation fees may be waived at the discretion of management in situations including: * Medical emergencies * Hospitalisation * Serious family emergencies * Natural disasters or unsafe conditions Supporting documentation may be requested where appropriate. Provider Cancellations If Social, Life & Care PTY LTD needs to cancel or reschedule a service, reasonable notice will be provided and an alternative appointment will be offered where possible. Agreement to Policy By engaging services with Social, Life & Care PTY LTD, clients acknowledge and agree to this cancellation policy.

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