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Privacy Policy

A legal disclaimer

Privacy Policy

 

 

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At Social, Life and Care PTY LTD, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

 

 

1. Purpose

 

 

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access our website or engage with our allied health services, including Occupational Therapy, Physiotherapy, Counselling, and Social Work.

 

 

 

2. Information We Collect

 

 

We may collect:

 

  • Personal details (name, date of birth, address, phone, email)

  • Sensitive information (health, disability, behavioural, psychological information)

  • NDIS-related information (participant number, plan details, funding information)

  • Appointment and service records

  • Communication records (emails, forms, enquiries)

  • Website usage data (IP address, browser type, analytics data)

 

 

 

 

3. How We Collect Information

 

 

We collect information:

 

  • Through intake, referral, and consent forms

  • During service delivery (assessments, therapy, reports)

  • Via our website (contact forms, booking systems)

  • Through communication (phone, email, online platforms)

  • Automatically via cookies and analytics tools

 

 

 

 

4. Purpose of Collection

 

 

We collect and use your information to:

 

  • Deliver safe and effective allied health services

  • Develop reports, assessments, and treatment plans

  • Manage appointments and service delivery

  • Comply with legal obligations (including NDIS requirements)

  • Communicate with clients, families, and stakeholders

  • Improve our services and website functionality

 

 

 

 

5. Disclosure of Information

 

 

We may disclose your information to:

 

  • Treating clinicians and multidisciplinary team members (with consent)

  • NDIS (including NDIA), plan managers, and support coordinators

  • Carers, guardians, or authorised representatives

  • Regulatory bodies where required by law

  • Third-party service providers (e.g. IT systems, secure storage platforms)

 

 

We do not sell or rent your personal information.

 

 

 

6. Storage and Security

 

 

We take reasonable steps to ensure your information is protected, including:

 

  • Secure electronic systems with restricted access

  • Password-protected databases

  • Secure storage of physical records

  • Use of reputable third-party platforms (e.g. website hosting, cloud systems)

 

 

 

 

7. Overseas Data Storage

 

 

Some of our service providers (e.g. website hosting platforms like Wix) may store data overseas. We take reasonable steps to ensure these providers comply with Australian privacy standards.

 

 

 

8. Access and Correction

 

 

You have the right to:

 

  • Request access to your personal information

  • Request correction of inaccurate or outdated information

 

 

Requests can be made by contacting us directly.

 

 

 

9. Cookies and Analytics

 

 

Our website may use cookies and analytics tools (such as Google Analytics) to improve user experience and understand website usage.

 

You can disable cookies through your browser settings.

 

 

 

10. Complaints

 

 

If you believe your privacy has been breached, please contact us.

 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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