Cancellation & Rescheduling Policy

for Social, Life & Care PTY LTD

At Social, Life & Care PTY LTD, we value the time of our clients and practitioners. To ensure fairness, consistency, and availability of services for all participants, the following cancellation policy applies to all appointments and support services.

48-Hour Cancellation Requirement

Clients are required to provide a minimum of 48 hours’ notice if they wish to cancel or reschedule an appointment, session, or support service.

Notice must be provided during business hours via:

* Phone
* Email
* SMS
* Approved communication platform

Late Cancellations

Appointments cancelled with less than 48 hours’ notice may incur a cancellation fee of up to 100% of the scheduled service cost, in accordance with applicable service agreements and NDIS guidelines where relevant.

Non-Attendance / No-Show

If a client does not attend a scheduled appointment and no notice has been provided, the session will be considered a non-attendance (no-show) and the full scheduled fee may be charged.

Exceptional Circumstances

We understand that emergencies and unforeseen circumstances can occur. Cancellation fees may be waived at the discretion of management in situations including:

* Medical emergencies
* Hospitalisation
* Serious family emergencies
* Natural disasters or unsafe conditions

Supporting documentation may be requested where appropriate.

Provider Cancellations

If Social, Life & Care PTY LTD needs to cancel or reschedule a service, reasonable notice will be provided and an alternative appointment will be offered where possible.

Agreement to Policy

By engaging services with Social, Life & Care PTY LTD, clients acknowledge and agree to this cancellation policy.